Frequently Asked Questions

Telemedicine is about convenience. If you need something like a prescription refill, do you really want to have to travel to your local doctor's office and sit in the waiting area? A simple phone call from your home may be all that is needed to satisfy your needs.

If the medical issue you want addressed is represented in the list of services on this website, it is appropriate for the telemedicine visit. All of the services that we offer have been carefully chosen and can be appropriately and adequately addressed through telemedicine. This saves you the time, cost, and hassel of having to travel to a healthcare facility and wait.

Emergency medical situations should never be treated over telemedicine. This includes things such as severe respiratory distress, hemorrhaging, myocardial infarction (heart attack), and all such other occurrences. For these conditions, 911 should be called or the patient should go to the nearest local hospital for treatment.

Besides emergency situations, many other situations are inappropriate to be treated over telemedicine and instead would require an in-person evaluation. This includes conditions such as an ear ache. Without looking into the ear to check for things such as redness, fluid, swelling, ear wax buildup, it can be very difficult to assess the exact condition of the ear. Another example would be a person having symptoms of a typical upper respiratory infection such as a cough. In a healthcare office, the provider could do rapid tests to check for illnesses such as covid, the flu, etc. to rule those out. This would not be possible during a telemedicine visit.

Still, many conditions require in-person visits by overseeing government authorities. An example would be the CDL (Commercial Driver License) physical, which is a Department of Transportation (DOT) medical exam to ensure drivers of commercial vehicles are medically fit and don't pose a risk to public safety. This cannot be done virtually, as it requires a full physical exam of the patient.

We offer a host of services conveniently all through telehealth that can help you meet your needs at affordable prices. This may be employment testing services, STD testing and treatment, personal health tests that you want for yourself... we try to fill your needs most conveniently at an affordable price.

Yes, you can cancel a visit after booking. However, we ask you to cancel 12 hours before the scheduled appointments if you are going to cancel.

All practitioners must be registered in the board of their respective state.

For example, in New York, this is the New York State Education Department (“SED”) Office of the Professions (“OP”) whose verification search can be found at the following link: https://eservices.nysed.gov/professions/verification-search. From there, with the name of the provider and the appropriate profession, you should be able to find an active license in that state. This means that the provider has met all qualifications in the respective state to practice in his or her given profession.

David Hylton can be found in New York State at the following link, https://eservices.nysed.gov/professions/verification-search?licenseNumber=346800&professionCode=033. David Hylton is a licensed nurse practitioner in family health with full prescriptive authority.

Before your appointment, you will be emailed a link to the telemedicine visit. Right now, this practice utilizes the telemedicine visit on its EMR software, PracticeQ. This does not require you to download any app or software. You will receive a reminder about the appointment if you signed up for a reminder when you booked the visit. The visit will be conducted via video through this telehealth platform. You can enter the chat a few minutes before or after the appointment.

You will not be charged for the visit until after you are seen. You can rest assured that your payment with us is safe. We are here to serve you first. Only until after you are seen and your concerns addressed will you be charged. If you cancel your visit before your appointment, you will not be charged at all.

If you miss your appointment and do not cancel, out of consideration for the provider, we charge 5% of the visit cost as a no-show, no-cancel fee. This only occurs if you miss the appointment and never notify us that you want to cancel. For respect for the provider's time, we charge this fee.

We contract with labs such as Bioreference Labs and Quest. Therefore, if labs need to be done, a lab requisition will be made for you and emailed to you. You then and take the form and go to the lab nearest you, present the lab requisition form to them, and have the lab work done. We can email you the links to find the lab nearest you.

This practice does not do abortions. We do not prescribe abortion pills.

Yes, this practice treats STDs.

Most STDs can be treated with antibiotics. STD visits are appropriate for a telemedicine setting because usually a diagnosis can be made by a history from the patient. STD testing can also be done. A prescription will be made to your local pharmacy and you can pick it up and start taking it the same day. Some STD treatments only require a single dose of a medication.

Telemedicine visits are very convenient in most cases being that you don't have to go to a physical office and wait. One downside is when you need labs done. Usually for an in-person, in-office visit, you do your labs during that visit while you are there such as blood tests, urine sample, etc. With telemedicine, if you need labs, instead of going to a doctor's office, you would instead go to a lab where they will do your blood tests, urine samples, etc. This is only of course when you need labs. Many visits don't require labs.

Yes, when you are working with you, you can be sure that the information exchanged between you and the provider is confidential and will not be made available to the public in any way. All platforms we use, including videoconferencing, are HIPAA compliant.

During a visit, we will ask questions pertinent to the appointment. We usually start with general questions, such as if you have any allergies, your past medical history, your current medical history, etc. to get background on your health. Depending on the type of visit, we ask questions specific to it. This may include questions about your diet, exercise, whether you smoke, drink, your level of stress, etc. We ask these questions to get the best background of your health as possible to create the best personalized treatment plan for you.

This practice is a cash-based business. You will have to pay for the service in cash. However, we can submit the lab work to your insurance if wanted to see if they will cover it, which many insurances do. The price that you pay on this website includes the lab work fees. The lab work portion of the visit will be refunded to the patient after being completed. Due to New York State law, the patient or his or her insurance must cover the lab work, so the patient pays but this part of the money that the patient by our practice. This means that you may only cover the cost of seeing the provider, with all the lab work being covered by your insurance, assuming there is lab work. Also,