Frequently Asked Questions

Telemedicine is about convenience. If you need something like a prescription refill, do you really want to have to travel to your local doctor's office and sit in the waiting area? A simple phone call from your home may be all that is needed to satisfy your needs.

If the medical issue you want addressed is represented in the list of services on this website, it is appropriate for the telemedicine visit. All of the services that we offer have been carefully chosen and can be appropriately and adequately addressed through telemedicine. This saves you the time, cost, and hassel of having to travel to a healthcare facility and wait.

Emergency medical situations should never be treated over telemedicine. This includes things such as severe respiratory distress, hemorrhaging, myocardial infarction (heart attack), and all such other occurrences. For these conditions, 911 should be called or the patient should go to the nearest local hospital for treatment.

Besides emergency situations, many other situations are inappropriate to be treated over telemedicine and instead would require an in-person evaluation. This includes conditions such as an ear ache. Without looking into the ear to check for things such as redness, fluid, swelling, ear wax buildup, it can be very difficult to assess the exact condition of the ear. Another example would be a person having symptoms of a typical upper respiratory infection such as a cough. In a healthcare office, the provider could do rapid tests to check for illnesses such as covid, the flu, etc. to rule those out. This would not be possible during a telemedicine visit.

Still, many conditions require in-person visits by overseeing government authorities. An example would be the CDL (Commercial Driver License) physical, which is a Department of Transportation (DOT) medical exam to ensure drivers of commercial vehicles are medically fit and don't pose a risk to public safety. This cannot be done virtually, as it requires a full physical exam of the patient.

Whole Complete Health PLLC is a one-stop shop where you get various health-related needs met for a very affordable price. This site has a full patient portal, so you can always access medical records, such as past medical visits, medical labs, and all other work that we performed for you. Thus, you get high-quality care at an affordable price with full access to all of your past medical history.

Yes, you can cancel a visit a visit after booking.

All practitioners must be registered in the board of their respective state.

For example, in New York, this is the New York State Education Department (“SED”) Office of the Professions (“OP”) whose verification search can be found at the following link: https://eservices.nysed.gov/professions/verification-search. From there, with the name of the provider and the appropriate profession, you should be able to find an active license in that state. This means that the provider has met all qualifications in the respective state to practice in his or her given profession.

David Hylton can be found in New York State at the following link, https://eservices.nysed.gov/professions/verification-search?licenseNumber=346800&professionCode=033. David Hylton is a licensed nurse practitioner in family health with full prescriptive authority.

Before your appointment, you will be emailed a link to the telemedicine visit. Right now, this practices utilizes Zoom, so please make sure that you download Zoom at the following link: zoom. You will receive a reminder about the appointment at your email 1 hour before the appointment. The visit will be conducted via video by zoom. You can enter the chat a few minutes before or after the appointment.

You will not be charged for the visit until after you are seen. You can rest assured that your payment with us is safe. We are here to serve you first. Only until after you are seen and your concerns addressed will you be charged. If you cancel your visit before your appointment, you will not be charged at all.

If you miss your appointment and do not cancel, out of consideration for the provider, we charge a $20 no-show, no-cancel fee. This only occurs if you miss the appointment and never notify us that you want to cancel. For respect for the provider's time, we charge this fee.

We contract with national labs such as Quest. Therefore, if labs need to be done, we work with you to locate a local Quest near you and schedule a convenient time for labs.

This practice does not do abortions. We do not prescribe abortion pills.

Yes, this practice treats STDs.

Most STDs can be treated with antibiotics. STD visits are appropriate for a telemedicine setting because usually a diagnosis can be made by a history from the patient. A prescription will be made to your local pharmacy and you can pick it up and start taking it the same day. Some STD treatments only require a single dose of a medication.

Telemedicine visits are very convenient in most cases being that you don't have to go to a physical office and wait. One downside is when you need labs done. Usually for an in-person, in-office visit, you do your labs during that visit while you are there such as blood tests, urine sample, etc. With telemedicine, if you need labs, instead of going to a doctor's office, you would instead go to a lab where they will do your blood tests, urine samples, etc. This is only of course when you need labs. Many visits don't require labs.

Yes, when you are working with you, you can be sure that the information exchanged between you and the provider is confidential and will not be made available to the public in any way. All platforms we use, including videoconferencing, are HIPAA compliant.

During a visit, we will ask questions pertinent to the appointment. We usually start with general questions, such as if you have any allergies, your past medical history, your current medical history, etc. to get background on your health. Depending on the type of visit, we ask questions specific to it. This may include questions about your diet, exercise, whether you smoke, drink, your level of stress, etc. We ask these questions to get the best background of your health as possible to create the best personalized treatment plan for you.

This practice is a cash-based business. We currently do not accept insurance.

Members are allowed unlimited messaging.

Only in New York City are in-person visits done. A provider can meet you at your home for an additional cost of $150 for an in-home visit. If you sign up for membership services, an in-person visit is granted once a year in which a provider can conduct your full annual physical exam from your home.